TERMS AND CONDITIONS

All quotations or estimates provided by or bookings made with and/or all services rendered by or on behalf of Sandton Leopard Tree Lodge & Conference Venue are subject to these terms and conditions (‘The Conditions’).

AUTHORITY AND THE CLIENT / GUEST
The person requesting such quotations or estimates or making such booking or to whom any service is rendered, is deemed to be duly authorised, have read and accepted the Standard Terms and Conditions and to have the authority to do so on behalf of the person, company or guest in whose name the estimate or quotation or booking is requested and/or provided and/or the person to whom the services are rendered (collectively referred to as ‘The Client / Guest’). The Guest is the person on whose behalf the booking is made and who will stay at Sandton Leopard Tree Lodge & Conference Venue. Client and Guest might be one and the same person.

FACILITY, LOCATION AND SERVICES
The Client / Guest confirm that they are aware that Sandton Leopard Tree Lodge & Conference Venue is not a full service hotel. Although the CBD / town centres might be within walking distances of our facilities it is generally not recommended that guests walk wherever they want to go – fairly common recommendation in any area in SA. Prior transport arrangements are essential. No cancellation as to the suitability of our facilities due to its location or any other reason will be entertained.

AMENDMENTS
No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and accepted by Client /Guest and a duly authorised representative of the Sandton Leopard Tree Lodge & Conference Venue.

BOOKING CONFIRMATION
Once the Client / Guest has enquired either in person, via telephone or e-mail about accommodation availability and confirmed acceptance of the daily rate and period of accommodation either in person, via telephone or e-mail, Sandton Leopard Tree Lodge & Conference Venue will prepare and provide the Client / Guest with a “Booking Confirmation” sent via e-mail. This document will confirm the Guest(s) name(s), period of stay, services requested and the rates applicable. The Standard Terms and Conditions may be viewed on the website
www.sandtonleopardtreelodge.co.za
Once sent or handed over to the Client / Guest it constitutes a contractual obligation on the part of Sandton Leopard Tree Lodge & Conference Venue and the Client / Guest. Sandton Leopard Tree Lodge & Conference Venue has the duty to reserve and hold the accommodation booked and render the services and the Client / Guest have the duty to pay the amount due as per the payment terms indicated below. Despite any Booking Confirmations Sandton Leopard Tree Lodge & Conference Venue will not allow any guest access to the premises if acceptable proof of payment is not received in time unless prior arrangements are made to settle the outstanding account in full on receipt of invoice.

CANCELLATION & REFUNDS
In the event of Client / Guest cancelling the booking, Sandton Leopard Tree Lodge & Conference Venue shall have the right to retain the prepayment if any made and claim the balance of any other amounts due under the booking. No refunds will be considered in any circumstances whatsoever by Sandton Leopard Tree Lodge & Conference Venue. Refunds will be done by way of credit being available which could be utilised for future reservations. The maximum amount due which may be imposed in the event of a Client / Guest or Guest cancelling is as follows:

  • Cancellations received less than 48 hours before check-in will result in forfeiting 100% of the deposit
  • Cancellations 3 to 14 days prior will result in forfeiting 75% of the deposit
  • Cancellations 15 to 21 days prior will result in forfeiting 50% of the deposit
  • Cancellations more than 21 days in advance will result in a full refund of the deposit
  • In the event of premature departure for any reason, the full extent of the stay, as originally booked and confirmed, will be charged

CONDUCT
The Client / Guest or Guest agrees that he/she will at all times comply with requirements in regard to his/her conduct and he/she will not in any way constitute a nuisance to any other Guests.

CONFIDENTIALITY
Sandton Leopard Tree Lodge & Conference Venue undertakes to deal with all Client / Guest information of a personal nature on a strictly confidential basis.

INSURANCE
It is strongly advised that all Client / Guests or Guests take out adequate insurance cover for such events as illness, accident or injury, personal accident and personal liability, loss of or damage to baggage and sports equipment (Note that is not an exhaustive list). Sandton Leopard Tree Lodge & Conference Venue will not be responsible or liable if the Client / Guest fails to take adequate insurance cover or at all.

INTERNET BOOKINGS
If the Client / Guest books via the Internet all the same rules and conditions apply.

LAW & JURISDICTION & LEGAL FEES
South African law and the jurisdiction of South African courts will govern the relationship between the Client / Guest and Sandton Leopard Tree Lodge & Conference Venue. Sandton Leopard Tree Lodge & Conference Venue shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction. The Client / Guest will be liable for all legal fees on an attorney and own Client / Guest scale in the event that Sandton Leopard Tree Lodge & Conference Venue has to engage a lawyer to enforce or defend any of its rights or otherwise.

PAYMENT, PAYMENT TERMS & METHODS OF PAYMENT
The “Total Due” as indicated in the “Invoice” is due on or before the arrival date specified in the same form. We typically insist on prepayment of the full amount upon booking unless prior arrangements are made to deferred payment. Failure to make payment or issue any Travel Agency vouchers are in it’s self not regarded as a cancellation and the Client / Guest will still be responsible for the full payment. Late or non-payment may result in the Guest being refused access to the facility until payment is made. The Client / Guest acknowledge that a penalty rate of 15% above the quoted rate might be levied by Sandton Leopard Tree Lodge & Conference Venue on any payment made after the due date.
It is the Client / Guest’s responsibility to ensure that timeous payment is made. The following payment methods are acceptable:

  • EFT Transfers: Sandton Leopard Tree Lodge & Conference Venue accepts EFT transfers directly to the bank account and a proof of payment report can be e-mailed to us on the applicable e-mail address provided.
  • Cheque payments: Cheque payments are not acceptable.
  • Cash: Only by prior arrangement

RESPONSIBILITY & LIMITATION OF LIABILITY
Bookings are accepted on the express condition that Sandton Leopard Tree Lodge & Conference Venue, its employees and agents, shall not be responsible for, and shall be exempt from, all liability in respect of loss, damage, accident, injury, illness, harm, death or inconvenience to any Client / Guest (which shall be deemed to include the heirs, executors, administrators or assigns of the Client / Guest), their luggage, or other property, wherever, whenever and however the same may occur.
The Client / Guest indemnify and hold harmless Sandton Leopard Tree Lodge & Conference Venue, its employees and agents accordingly. Sandton Leopard Tree Lodge & Conference Venue, its employees and agents shall furthermore not be liable for any indirect and/or consequential loss or damages whatsoever. Sandton Leopard Tree Lodge & Conference Venue, its officers, members, servants or agents will under no circumstances be liable for any claim for any loss, damage or injury suffered by any person whether to their person or property, howsoever caused whether or not arising from any act, omission, default, or negligence on the part of Sandton Leopard Tree Lodge & Conference Venue whatsoever even if such claim is due to the gross negligence of Sandton Leopard Tree Lodge & Conference Venue.

ROOM CHOICE
While every effort is made to accommodate Guests in the room of their choice, room placement is at the total discretion of Sandton Leopard Tree Lodge & Conference Venue and is also subject to the requested room being available for the full period of the intended stay.

SPECIAL REQUESTS
Client / Guests who have special requests must address and specify such requests to Sandton Leopard Tree Lodge & Conference Venue in advance. Sandton Leopard Tree Lodge & Conference Venue will use its best endeavours to accommodate such requests; it does not guarantee that it will.

UNSCHEDULED EXTENSIONS
In the event of there being extensions to the reservation it will be subject to accommodation availability. Any extensions will be subject to the normal prepayment policy.

The Conditions constitute the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever (whether verbal, written or electronic) regulating the relationship and the Client / Guest acknowledges that he/she has not relied on any matter or thing stated otherwise that is not included herein.